Corporate Governance

Legal & Corporate

Our commitment to transparency, security, and professional excellence. Find all our legal frameworks and operational guidelines below.

1. Privacy Policy

1.1 Introduction

Velbyte respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

Name and contact information, business information, project requirements and documents, website usage data, and payment information.

How We Use Information

Provide and deliver services, communicate about projects, improve services, provide technical support, and send important updates.

Data Protection

Security measures protect data from unauthorized access, data loss, data misuse, and data disclosure.

Information Sharing

Information is not sold or rented. It may be shared only with authorized team members, trusted service providers, or when required by law.

1.6 Your Rights: request access to your data, request correction of your data, and request deletion of your data.

2. Payment Policy

2.1

Payment Structure

50% deposit before project starts and 50% final payment before delivery. Alternative structures may be agreed in writing.

2.2

Accepted Payment Methods

Bank transfer, mobile money, online payment, and other approved payment methods.

2.3

Late Payments

Late payments may result in project delays, suspension of services, and additional late fees.

2.4

Refund Policy

Payments made are non-refundable once work has begun.

2.5

Ownership

Full ownership of the project is transferred only after full payment is completed.

3. Service Level Agreement

SLA

3.1 Purpose

This SLA defines the level of service Velbyte provides.

Service Limitations

Not Responsible For

Third-party hosting failures, internet outages, or client misuse.

3.2

Service Availability

Reliable software solutions, stable and functional systems, and professional service delivery.

3.3

Support Response Time

Critical issues: within 24 hours. Major issues: within 48 hours. Minor issues: within 72 hours.

3.4

Maintenance

Bug fixes, system updates, and performance improvements when included in the agreement or maintenance plan.

3.4 Maintenance: provided only if included in the agreement or maintenance plan.

4. Professional Company Profile

Velbyte

Professional Company Profile

Company Name

Velbyte

Company Overview

Velbyte is a software and technology company that builds modern digital solutions for businesses, organizations, and individuals.

Mission

Design innovative, intuitive solutions that simplify daily tasks, streamline operations, and empower individuals to live and work with greater ease, comfort, and confidence.

Vision

Create a world where smart software and digital solutions seamlessly enhance both work and life, empowering people and businesses to achieve more with less effort.

Our Services

Website development, custom software development, web applications, business systems, automation tools, software consulting, and system maintenance and support.

Our Values

Innovation, quality, integrity, reliability, customer satisfaction, and professionalism.

Target Clients

Businesses, organizations, startups, institutions, and entrepreneurs.

5. Company Policy

5.1

Professional Conduct

Employees and representatives must treat clients respectfully, deliver quality services, and maintain confidentiality.

5.2

Confidentiality Policy

All client information must be kept confidential. Employees may not share client information without authorization.

5.3

Quality Assurance Policy

All software and systems are properly tested, functional, secure, and reliable.

5.4

Security Policy

Systems are protected against unauthorized access, data breaches, and security vulnerabilities.

5.5

Ethical Policy

Velbyte operates legally and ethically at all times and does not engage in illegal or unethical activities.

5.6

Client Satisfaction Policy

Velbyte prioritizes client satisfaction by delivering agreed services, providing support, and maintaining clear communication.

Velbyte